Privacy policy

Last updated: August 21, 2026

Preeti's Crochet Studio operates this website and online store, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the "Services").

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit, use, or make a purchase or other transaction through our website or otherwise communicate with us.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described below.

Personal Information We Collect

When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect the following types of personal information:

Contact Information including your name, phone number, email address, billing address, and delivery or collection-related information where applicable.
Payment Information including payment method, transaction details, payment confirmation, and other information necessary to process your payment. We may not directly store complete payment card details where payment processing is handled by a third-party payment provider.
Account Information including your username, password, preferences, and account settings, if you choose to create an account.
Order and Transaction Information including products you view, add to your cart, wishlist, purchase, return, exchange, or cancel, as well as information about your previous orders.
Communications including information you provide when you contact us with questions, feedback, support requests, or other inquiries.
Device Information including information about your device, browser, IP address, operating system, and other technical identifiers.
Usage Information including information about how you interact with and navigate our website, including pages viewed, products viewed, and other website activity.

How We Collect Personal Information

We may collect personal information from the following sources:

Directly from you, when you create an account, place an order, contact us, subscribe to communications, or otherwise provide information to us.
Automatically through our website, including information collected through cookies and similar technologies when you browse or interact with our website.
From service providers, such as payment processors, website technology providers, analytics providers, and other companies that assist us in operating our Services.
From third parties or partners, where permitted by applicable law.

How We Use Your Personal Information

We may use your personal information for the following purposes:

To Provide and Manage Our Services

We use your information to:

Process and manage your orders and payments.
Prepare your handmade products for collection or delivery where available.
Communicate with you regarding your orders.
Provide customer support.
Manage your account, if applicable.
Remember your preferences.
Improve our products, website, and customer experience.
Process cancellations, returns, exchanges, or other transactions where applicable.

Marketing and Promotions

Where permitted by law and where you have provided the necessary consent, we may use your contact information to send you promotional messages, product updates, special offers, or other marketing communications.

You can unsubscribe from promotional emails at any time by following the unsubscribe instructions included in those communications.

Website Security and Fraud Prevention

We may use personal information to maintain the security of our website and Services, prevent fraud, detect suspicious or unauthorized activity, and protect our customers, business, and other users.

Communication

We may use your information to respond to inquiries, provide customer support, communicate about your orders, and maintain our relationship with you.

Legal and Regulatory Requirements

We may use or disclose your information when necessary to comply with applicable laws, regulations, legal processes, government requests, or to establish, exercise, or defend our legal rights.

How We Share Personal Information

We may share your personal information with trusted third parties when reasonably necessary to operate our business and provide our Services.

These may include:

Service providers that assist with website operations, payment processing, analytics, customer support, communications, storage, and other business functions.
Payment providers to securely process payments and complete transactions.
Delivery or collection-related service providers, where applicable.
Marketing and advertising service providers, where permitted by applicable law and with appropriate consent where required.
Professional advisors, such as legal, accounting, or financial professionals, where necessary.
Government authorities or legal bodies, when required by law or valid legal process.
Business successors or transaction parties, in connection with a merger, sale, restructuring, acquisition, or similar business transaction.

We do not sell your personal information for money.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, understand how visitors use our website, remember preferences, maintain website security, and improve your shopping experience.

You may be able to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our website.

Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, payment services, or other online services.

If you choose to visit or use a third-party website, that website's own privacy policy and terms will apply. We are not responsible for the privacy practices, security, content, or policies of third-party websites that we do not control.

We recommend reviewing the privacy policies of any third-party services before providing them with your personal information.

Children's Privacy

Our Services are not intended for children who are not legally permitted to use such services under applicable law.

We do not knowingly collect personal information from children without appropriate consent where such consent is required by law.

If you believe that a child has provided us with personal information without the appropriate consent, please contact us using the details provided below so that we can take appropriate steps.

Security of Your Information

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online is completely secure. Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

We recommend that you avoid sending sensitive or confidential information through unsecured communication channels.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Provide and maintain our Services.
Complete and maintain records of transactions.
Provide customer support.
Comply with legal, accounting, and regulatory obligations.
Resolve disputes.
Prevent fraud and misuse.
Enforce our agreements and policies.

The exact retention period may vary depending on the type of information and the reason it was collected.

Your Privacy Rights and Choices

Depending on applicable law and where you live, you may have certain rights regarding your personal information, including:

Right to Access: You may request information about the personal information we hold about you.
Right to Correction: You may request correction of inaccurate or incomplete personal information.
Right to Deletion: You may request deletion of your personal information, subject to applicable legal requirements and exceptions.
Right to Withdraw Consent: Where processing is based on your consent, you may withdraw your consent at any time.
Right to Opt Out of Marketing: You may unsubscribe from promotional communications at any time by using the unsubscribe option provided in our communications.

To exercise any applicable privacy rights, please contact us using the contact information provided below.

We may need to verify your identity before processing certain requests. Your rights may be subject to limitations and exceptions under applicable law.

Complaints

If you have any concerns or complaints about how we handle your personal information, please contact us using the contact details below.

We will review your concern and take reasonable steps to address it.

Where applicable law provides you with the right to contact a relevant data protection or privacy authority, you may also have the option to lodge a complaint with that authority.

International Transfers

Depending on the service providers and technologies we use, your personal information may be processed or stored in a country other than the country in which you live.

Where required by applicable law, we will take appropriate measures to ensure that personal information transferred internationally receives an appropriate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, legal requirements, or other operational reasons.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy and publish the revised version on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Preeti's Crochet Studio
City: Pune, Maharashtra, India
Mobile: 7666359277
Email: help@pcs.com